Sinch
Customer engagement everywhere
★ 4.4
Multi-channel messaging platform supporting SMS, WhatsApp, Instagram, Facebook Messenger, and email. Global reach with pay-as-you-go pricing.
Fonctionnalités
✓ SMS API: Global coverage
✓ Voice API: Calls and IVR
✓ WhatsApp Business API
✓ Instagram and Facebook Messenger
✓ Email API (via Mailgun acquisition)
✓ Verification/OTP
✓ Number masking
✓ Conversation API (unified)
Avantages
- + Multi-channel in one platform
- + WhatsApp Business API support
- + Competitive pricing
- + Global carrier network
- + Unified Conversation API
Inconvénients
- − Complex pricing across channels
- − Multiple acquired products (fragmented docs)
- − Setup can be complex
- − Support varies by region